charged twice $29 for a phone call. At no time was I advised about the charges.
Call made from Sydney to Indonesia. They have a duty to advise us of charges. Have lodged a formal complaint through Telstra and will send a copy to the ACCC, Local MP and Ombudsman. They have an Australian office as well.
All enquiries regarding the Credit Card calling service or Credit Card charges should be directed to our Credit Card calling provider BBG Communications, contactable in Australia on 1800 265 5328 or firstname.lastname@example.org. The postal address for BBG is: BBG Communications, 1658 Gailes Blvd, Suite B, San Diego, California. 92154.
All customer service enquiries are generally dealt with while the Customer is on the phone with a Customer Service Representative, or within one business day of receiving an email enquiry.
Any escalated complaints are generally resolved within five business days. Should you not receive a satisfactory solution to your enquiry or complaint and your dispute remains unresolved, the Telecommunications Industry Ombudsman is available to you to contact on 1800 062 058.
This person wrote the review because of not as described of bbg communications long distance calling from Bbg Communications. Reviewer claimed that he or she lost $98 and wants Bbg Communications to issue a full refund.
The most disappointing in user's experience was high charges for phone call and did not advise charges. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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