Not resolved

Update by user Jun 16, 2015

The extra charges were refunded as the bank released the pending transactions. The call charges though still stands to be pretty high at 90 euros for 10 minutes!

Update by user May 14, 2015

I would like to update that I just received the bank statements and I have lost close to 450 euros on three calls to India.

That was the money I had to spend for two months in Germany.

Original review posted by user May 14, 2015

I arrived at Frankfurt airport on May 1 and my phone, though International roaming activated, didn't work. Since my parent would be worried, I had to use the Pay phone at the Frankfurt Airport and then at the Kiel Hbf.

I made only 3 international calls to India in total while I have been charged 8 times in all, 30 euros each time. Other calls within Germany didn't go through at all, for which I have been charged as well I guess.

After that, around 1 am on Sunday(May 3), I have been charged 44 euros, twice! I have only that much to survive in Germany and it's all gone!

Reason of review: Problems with payment.

Monetary Loss: $365.

Preferred solution: Full refund.

I liked: Fast connection.

I didn't like: Charges for calls not made, Not so user-friendly interface.

  • Frankfurt Airport
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